Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 172 reviews)); "Great to travel and meet great people" ((in 158 reviews)); "Good benefits including discounted flights." ((in 126 reviews)); "travel benefits are good for your self only" ((in 64 reviews)); "Fun and good staff to work with" ((in 58 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 253 reviews)); "Low pay and not looked after" ((in 211 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 155 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 91 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 66 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,706 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

4K reviews

1.0

Aug 25, 2014

Dreadful Leadership and Cripplingly Unionised

Air cabin crew

Recommend

CEO approval

Business Outlook

Pros

Staff travel, fairly decent hotels, good team spirit amongst immediate colleagues, recognised brand and perceived professionalism from the public and the chance to see the world.

Cons

Awful 'them and us' type relations between the unfathomable layers of management and the staff. Management often rude, incompetent, power hungry, petty and counter-productive. Very great sense that the company care far more about money than about people. Culture of lying to passengers and staff is completely ingrained in the company. The pay scale is ridiculous with some cabin crew earning four times what others do for doing exactly the same job - completely dependent on base airport and date of joining.

4.0

Aug 23, 2014

Varied career, see the world. But you could earn more elsewhere......

It project manager

Recommend

CEO approval

Business Outlook

Pros

-Chance to develop your career and experience across a diversity of organisational functions (customer services, engineering, finance, marketing, IT, operations). -Staff travel is good if you pick your dates of travel and destinations wisely (i.e don't expect to breeze onto a flight to Orlando/Barbados in peak season). -Good work life balance compared with some companies. -A truly fascinating industry. Still learning after many, many years. Some great people to work with across a diversity of departments.

Cons

-Unless you make it well up what is becoming an increasingly flat structure (so there is a lot of competition for middle/senior mgmt roles), the money is average to reasonable at best. If you want to be rich quickly, you're probably looking in the wrong place. -Can be a bit bureaucratic at times. -A very cyclic industry. Aviation is normally first into any downturn, so pick your moment to make your move.

4.0

Aug 13, 2014

Overall very good.

Cabin crew

Recommend

CEO approval

Business Outlook

Pros

Long lasting friendships Travel the world

Cons

Managers bringing in new working practice but not consulting the staff.

Viewing 3601 - 3603 of 3,706 Reviews

Jobs at British Airways

BA Cityflyer Direct Entry Captain

Buenos Aires

View job

British Airways

British Airways reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Dreadful Leadership and Cripplingly Unionised

Varied career, see the world. But you could earn more elsewhere......

Overall very good.

Jobs at British Airways

British Airways reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at British Airways

British Airways reviews FAQs