Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (765) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (58) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 172 reviews)); "Great to travel and meet great people" ((in 158 reviews)); "Good benefits including discounted flights." ((in 126 reviews)); "travel benefits are good for your self only" ((in 64 reviews)); "Fun and good staff to work with" ((in 58 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 253 reviews)); "Low pay and not looked after" ((in 211 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 155 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 91 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 66 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)

Sean Doyle

78% approve of CEO

61% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Nov 29, 2014

Good opportunities and benefits.

It project manager

Recommend

CEO approval

Business Outlook

Pros

A good blue chip company to work for, diverse opportunities, but the working environment is very fluid. Good team spirit among staff despite recent hits to moral. Good final salary pension scheme for those that got in in time, and staff travel opportunities are great for those who want to take advantage.

Cons

Feel there has been a cultural change recently, and not for the better, it just seems management are less open and honest. Also, penny-pinching extends to stationary, so bring your own pen, paper and post-its!

5.0

Nov 16, 2014

Customer Service Agent

Csa

Recommend

CEO approval

Business Outlook

Pros

It was a very up-beat and fast paced environment which always kept you on your toes and never left bored. Allowed me to meet thousands of people from all over the world, broadening my knowledge of other cultures. Also, discounted airline tickets on British Airways and other airlines to anywhere in the world.

Cons

At times flights would run late or would be cancelled leaving customers angry and more often than not took it out on the employees. Things could become too hectic at times, and you needed to pay close attention the boarder control regulations which, at times, can be tricky until you start to memorize the rules and regulations.

1.0

Oct 20, 2014

A bunch of bullies and liers.

Cabin crew

Recommend

CEO approval

Business Outlook

Pros

Staff travel although worse than that of other airlines

Cons

They lie just about anything to keep up the reputation they're bound to lose. They say the customer is at the heart of the business, the biggest lie ever. Money is at the heart of the business and the management, especially the middle management, very arrogant and incompetent, will do anything to get their bonuses including bullying their subordinates and always going for the cheapest options in order do show immediate apparent savings which in the long term turn out to be loss making and hugely expensive. A poisonous culture has taken over in this company by which everything is considered an unnecessary cost, from staff to the product offered which is absolutely cheap.

Viewing 3589 - 3591 of 3,706 Reviews

Jobs at British Airways

BA Cityflyer Direct Entry Captain

Buenos Aires

View job