Booking.com reviews

4.1

80% would recommend to a friend

(7,582 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Nov 27, 2018
Recommend
CEO approval
Business Outlook

Pros

- Very international environment, many smart people from around the world - Good compensation and benefits - Support for you and your family with relocation and paperwork - Many opportunities for quick career growth (if you want it) - Very good office location - Good office facilities, cafeterias, cheap lunches, free snacks and fruits - Many projects to choose from (depends on a manager) - Agile attitude without too much of the methodological nonsense - Flexible working hours (not for everyone) - Various events at the office - Hotel discounts PS Things might have changed since 2016.

Cons

(This is a summary of a review I wrote before, and then deleted out of fear. I will let this one stay). When people scream "Booking can destroy your life!" on this and other websites, it's not an exaggeration. If you cross the company (and you won't even know it at the time), the retaliation will be absolutely insane. The abuse I experienced during and after my employment is unbelievable, and to this day I'm afraid to share the details publicly. Before Booking I was a traveller and a developer, now I'm unemployed for almost 3 years, with no opportunity to lead normal life at all. The level of cynicism is what makes Booking special, compared to other giant companies. Your colleagues will write blog posts about "empathy" and "kindness" while simultaneously helping to turn every day of your life into a nightmare, both online and offline. Once you are The Enemy, there are no limits. They will mock any illness or disability you or your family members had. All of your internet searches, social media posts, online purchases, email etc. will be presented in some negative light and used against you. Even if you've been a good colleague and a friend all this time, the Ministry of Truth will make sure nobody believes you (popular fairly tale cover stories for employees leaving abruptly are burnout and depression). In the end you won't be able to prove a thing - people aren't so stupid to say your name explicitly while abusing you. Any supporters will be silenced and any friendships destroyed. The negative effects will continue long after you've been forced to quit. To be fair, they will give you a good-bye bonus, to make sure you have enough money to move out of the country, if you are an expat. It's a five-star company if money is all you're after, but zero-star if you want to have a meaningful life in the process. You can succeed if you disconnect you private and work life *completely*. No personal devices, accounts, conversations, phone calls at the office. No friendships at work. No work in your free time. Be a good 9-to-5 citizen and everything will be fine. I'm aware how different this sounds from the official company mantra about openness, care, inclusiveness. The company has deep roots with some rich folklore and is well-known for its parties, but the start-up days are long gone. What's left is propaganda and a shiny image. Don't trust that image: Booking is a multi-billion giant and has enough money to do anything it wants with your life, including taking away your most fundamental rights to privacy, safety and security. Most likely it won't happen to you, but it can. Be aware.

2.0
Feb 4, 2014
Recommend
CEO approval
Business Outlook

Pros

I went to Amsterdam and traveled the U.S. for a few business trips. Those are my happiest memories of the company...when I wasn't actually doing work. Booking.com gave everyone an iPad for Christmas and threw a super amazing Christmas party at the Amsterdam headquarters, filled with booze, house music, and actual fun. Most of the people I worked with are smart, talented, creative, and driven. I've developed lasting friendships with them.

Cons

Booking.com is the type of company that tries to trick you into loving your job. A handful of bumbling idiots fall for it and would practically give their lives for B.com. The rest of us are attuned to their games and are miserable drones whose souls exit their bodies the moment we step through the door each morning. I was a robot for 8 hours a day because I was assigned menial tasks that required zero thinking and attended pointless/endless meetings about equally worthless crap. I once attended a meeting about meetings. No lie. If one of the Kool-Aid drinking managers doesn't like you or recognizes that you are not as brainwashed as they are, you will not advance. You will continue to do the same meaningless busy work day-in and day-out. If the managers do not personally like you and invite you to Sunday brunch or SoulCycle, you will not advance and you will most likely be driven out of the company by their cold-shoulder, high school pettiness. If you have any ounce of creativity in your noodle, DO NOT accept a job as a Content Editor. There is minimal writing involved. You proofread text prepared by a robot and make sales calls soliciting photos from hoteliers.

1.0
Jan 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Every six months or so, they'll dangle a little trip in front of you. When you inevitably get upset you're making 20% less than they are at the competitor or you realize there is no room for advancement because they've decided to fill your role with a sociopath (because middle management is also made up exclusively of sociopaths), some useless training will come up somewhere exotic. You'll go to the training, meet some really nice, really friendly people. You'll bond with all of them because they're all as miserable and unhappy as you are. Booking.com is a colossal game of smoke and mirrors. For every perk handed out, two are quietly taken away. If you find yourself enjoying something, that's when it's time to get nervous. If I have to say something nice, it's that the job is usually pretty stress free. The managers don't really care much about you and they certainly never listen to what you have to say, so if you want it's pretty easy to fly under the radar. If you're a lazy, "happy just to have a job in this economy" type of person, you're going to do awesome at Booking.com. Oh, and free lunch once a month.

Cons

Booking.com has one heck of a scam going. They make more money than all their competitors combined, yet pay their employees 20-30% less than every other OTA. I think they figure that they can just keep hiring eager young people, wine and dine them until they realize they're being duped and then just go find more young people. You are and will always be expendable to Booking.com, just know that. The cycle can stop with you...seriously, do not take this job. A huge percentage of the managers are not only kind of crummy, but aggressively awful. The company grew so fast, that many of the managers earned their positions simply because they've worked with the company the longest; which in many cases is just three years. Booking.com always reminded me of an Oreo with a garbage filled center. On the one side, you have this brilliant visionary CEO. On the other side you have these bright entry level employees who are really earnest, nice people. Sandwiched in the middle is just this layer of really terrible people with atrocious management skills. If the Booking.com middle management had an Instagram account it would consist of mirror selfies, pictures of food and annoying hashtags. Managers are constantly making decisions that make you scratch your head. At first, you'll just shrug it off: "I guess that's how they want to run their business." Then you'll start to ask yourself, "Is this how things work at other companies? It can't be." Then you'll get upset, "Not only is this a poor business decision, but it also defies human logic!" Employees, at least in our office, walked around in a constant state of depression and outrage. Eventually you feel so surrounded by immaturity and incompetence you resign to your desk and work really hard with your headphones in just so that time passes faster. Maybe they're onto something there. Things are especially bad if you're a Content Editor. Did you go to school to write? Do you enjoy writing? I bet you like being creative too. Well, despite the job title, a Content Editor doesn't get to do any of those things. Isn't that fun? I have no idea why they keep hiring English majors for a job that no longer requires writing. The closest you get to "writing" will be checking thousands of robot generated texts for grammar. What great experience! As the job exists today, you'll spend most of your time calling or emailing hotels to have them send in photos. I hope you like sales, because that's what this gig basically is now. If you're an English major and you wanted to put your education to some use, run! Run as fast as you can from Booking.com. All I can tell you is what I experienced and that is working at Booking.com was a living nightmare. If you still want to work there after all that, well...

Viewing 19 - 21 of 7,582 Reviews

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