Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 650 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 585 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 538 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 529 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 353 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 470 reviews)); "Bad managers are very bad" ((in 260 reviews)); "Bad leadership as far as I know." ((in 100 reviews)); "Bad management as their is favoritism in this company, and too many show offs." ((in 61 reviews)); "The communication and leadershift are poor." ((in 51 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

May 20, 2013

Credit Control Department felt like being a Chicken a Chicken Factory

Credit controller

Recommend

CEO approval

Business Outlook

Pros

It's location. A good place to work whilst you're looking for work elsewhere. It'll inspire you to find that other job much faster.

Cons

Despite the "Freaky Fridays" and great parties the working environment is akin to that of a Chicken Factory. Senior and in particular middle management are extremely patronising although the CEO seems like a decent bloke. Working environment wise the Company sets itself extremely low standards which unfortunately it fails to live up to The systems and processes are archaic and everything is same day target driven. It's akin to running whilst looking down at your feet. Fine in the short term but you wont see the brick wall in front of you. Everything is monitored from Calls to your "50 Note's" per day. If you lack Soul and ambition then Booking.com is the place for you.

3.0

May 7, 2013

Nice to work there for a bit but not a plae to build a technical career

Programmer

Recommend

CEO approval

Business Outlook

Pros

There is a nice social atmosphere in the company but really beacuse of the colleagues, not the management. It is very internatioal with people from all over the world but most;y from Europe. Being in the center of Amsterdam is really nice too.

Cons

Senior management treated people like cattle and with no compassion although I am told that is changing. The technology used at bookings is outdated for development purposes and bookings seems to be one of the last group using it meaning the skill developed here are not very exportable.

1.0

Apr 30, 2013

It is a miracle to get a permanent contract

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

International company, multicultural with lots of great colleagues from all parts of the world

Cons

It looks like the company is growing because they constantly hire people, but it is only to kick out the ones that after 3 temporary contracts should receive a permanent one (according to the Dutch law). The salary is very, very low, illogical promotions for unskilled people without any experience, bonus target that doesn't deserve even a word commenting it. If you apply for job there and you don't receive any response, this is a "normal" practice, somebody hasn't liked your CV for some reason. If you get a mail after all, it is only to tell you how you are not the right person because there is somebody muuuuch better than you. This is not true, there is somebody who the "team-senior-second team- leader" likes more. They are not giving you a permanent contract and even have the guts to ask you why you're leaving the company?!!! They treat you like a dog, counting on the endless foreigners coming to Holland and ready to give everything in order to work.

Viewing 7522 - 7524 of 7,584 Reviews

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