Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 631 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 533 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 348 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 486 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 99 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "The communication and leadershift are poor." ((in 55 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Buenos Aires , Córdoba , Banfield

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,593 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,593 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Sep 29, 2015

Uncertainty

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

The fast paced environment definitely keeps you on your toes. There isn't much room to feel bored in a company growing so quickly. You're encouraged to make your coworkers your friends, and this type of environment promotes good support. 401k and good insurance coverage.

Cons

The pay is lower than other call centers in the area. It seems as though the company is growing faster than it knows how to properly hire for. Upper management tends to be out of touch with low level employees and the rule changes often reflect this.

4.0

Sep 22, 2015

Great place to work

Human resources

Recommend

CEO approval

Business Outlook

Pros

Great to work at the HQ in Amsterdam - amazing office, really international, lots of opportunity. Awesome parties, team outings (private boat rides, private restaurants, events etc.) Great product, lots of momentum. Very profitable company that is growing. Very good networking opportunities (loads of contractors, consultants as well as 10k employees)

Cons

Pay is below industry average. Bonus is considered to be compensation for overtime, which you may be expected to do in certain roles. Some core cliques that have been around long enough have too much power. Beware the political game

3.0

Sep 22, 2015

Team Leader

Team leader

Recommend

CEO approval

Business Outlook

Pros

It's a great place to work.

Cons

If you're lazy, don't work here.

Viewing 7465 - 7467 of 7,593 Reviews

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