Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (723) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 624 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 563 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 372 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 99 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 65 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,582 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Mar 18, 2026

A place that fosters curiosity and sets you up for success

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My journey at Booking.com has been a really positive experience so far. It’s a truly international, accepting environment. I feel welcome here and appreciate the ability to learn from different cultures and perspectives. Even as a specialist, I feel comfortable bringing ideas to the table, and there’s room to experiment, learn and iterate. I also love that women are appreciated and can build a successful career here. I’ve been lucky to have a really supportive manager who gives clear feedback, trusts me with ownership, and genuinely cares about my development and well-being. Compensation and benefits are strong and competitive for the market. But the best perk is the opportunity to work with smart, talented colleagues who strive to excel at their jobs and make travel even more enjoyable.

Cons

There’s nothing off-putting for me. I think being receptive to change is essential for any company today, and I like the direction we’re taking.

Booking.com Response

2mo

Thank you for sharing your experience. We’re very pleased to hear that Booking.com has been a positive place for you to learn, contribute ideas, and build your career. It’s especially encouraging to know that you feel supported by your manager and welcomed in an international environment where different perspectives are valued. Creating a workplace where employees feel trusted, supported, and able to grow is important to us, and we appreciate you taking the time to recognise that. The Booking.com team

5.0

Mar 18, 2026

Great place to work

User experience designer

Recommend

CEO approval

Business Outlook

Pros

Work life balance Supportive environment

Cons

Not a lot of opportunities for upward mobility

Booking.com Response

2mo

Thank you for taking the time to share your feedback. We’re glad to hear that work-life balance and a supportive environment have been positive parts of your experience at Booking.com. We also appreciate your honest feedback on upward mobility. We want Booking.com to be a place where employees feel supported in building long-term careers, and feedback like yours helps highlight where we need to keep improving development opportunities. The Booking.com team

4.0

Mar 17, 2026

Good job

Account manager

Recommend

CEO approval

Business Outlook

Pros

Flexible, management trust you, good team mates

Cons

Repetitive job, accounts really hate booking.com

Booking.com Response

2mo

Thank you for sharing your experience. We’re glad to hear that flexibility, trust from management, and supportive teammates have been positive aspects of your role at Booking.com. We also appreciate your honest feedback that parts of the role can feel repetitive and that some partner interactions can be challenging. Insights like yours are important as we continue looking for ways to support employees in their day-to-day work and overall experience. The Booking.com team

Viewing 40 - 42 of 7,582 Reviews

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