Booking.com reviews

The pay is really not comparable to other companies. It is much lower and I can see why the company is only able to hire new immigrants. One of the B.com values is to challenge each other. Whenever an employee challenges a manager, the employee is either spoken to or receives a written warning. Managers do not truly embrace the values of the company and only work on advancing themselves. One of the managers constantly tells her team to "play the game" and you will move up. Nothing else really matters". This is not very encouraging for someone that wants to work hard and be valued for their work. For anyone that does not want to "play the game" with this manager or any other manager, the only outcome is to leave. I understand why so many of my colleagues have left in the past few months. The managers are all Portuguese and constantly speaking in Portuguese. It creates an uncomfortable environment for the rest of the staff and many have raised concerns but it does not seem to effect them. It is inconsiderate as many of the employees speak other languages but they care to respect others and the managers do not. Managers have also spoken badly about employees that have left, calling them trash, worst, and many other names. I find this unprofessional and off putting. This is not a company I am proud to be working for and I find it difficult to respect my managers when they behave like this.

The job itself changed dramatically within the last year, being now focused on evaluating hundreds of calls every month, in which recurring issues are rarely addressed when solicited. Quality Executive performance is measured in a (quote) "Holistic" way, there is little to no objectiveness as to what is not meeting, meeting or exceeding expectations. The sickness policy of the company can have you receive a verbal warning for feeling ill as little as three separate days within a 12 months rolling period. Lateness is also counted towards sickness instances, needless to say these have nothing to do with each other. Discretion of the Team Leader applies when interpreting this policy, resulting in some employees being held up to completely different standards than others. Whilst Customer Service Agents are micro-managed to a ridiculous extent, management has little to no control whatsoever. I have been working to support different team leaders in different teams. I have seen very significant cases of management not acting in a professional manner and reported some, nothing tangible has ever been done. On the contrary, on a couple of cases promotions were given within a month of reporting. Almost all internal positions given within the last 12 month have been temporary roles. Those who apply for positions have to go though extensive interview and preparations processes, for positions on contracts that last at times three months. When approaching the end of the contractual period, the employee is told if they will be getting an extension or be returned to their old role. Thanks to this process the company can save an amount in pay, and keep all temporary employees on edge, having them fear for their future and work twice as hard.