Management is a disaster. The customer care department has gone down in flames since they brought in new leaders. They constantly tout "no favoritism" yet took a bunch of outsiders from Washington and placed them in high paying, high ranking management positions. The overall speculation for this move was simply because they are friends with the current CS leader. The positions were not posted to apply for. There was no official introduction as to who these people were, but employees are expected to immediately respect and obey the commands they're given by these strangers they don't know.
Managers who had just hit the floor weeks prior were given the task of choosing who to let go, without having any real idea what is actually happening behind the scenes. The reason for lay offs? "Restructuring." Anyone with a brain still at Overstock knows that the lay offs are happening to the people that have their own thought process and will not blindly follow the miserable lead of management. Promotions are given out to those who brown-nose the most, not people that actually deserve it.
It's been said that CS is the red-headed step child of the company, and it only becomes more and more clear. The new building was not built to hold the entirety of customer care (even though the CEO made it clear the building was to bring the company together), and there was a period of more than 6 months where agents didn't know where they were going, yet they still were not able to meet everyone's needs in the end. Many times the CEO was supposed to visit CS during the holidays, and never showed. The department recently lost all the paid holidays they previously enjoyed to be "more available" for the customers. Yet, there were no noticeable issues with the previously given holidays.
The opportunity to move up and out of CS? Gone. Corporate only wants to hire from outside the company anymore.
If you want a career where you'll be lied to and jerked around a lot, this is the place for you!
