Bath & Body Works reviews

3.7

70% would recommend to a friend

(11,171 total reviews)
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Daniel Heaf

59% approve of CEO

51% positive business outlook

Bath & Body Works has an employee rating of 3.7 out of 5 stars, based on 11,171 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bath & Body Works employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

11K reviews
2.0
Mar 3, 2010
Recommend
CEO approval
Business Outlook

Pros

Most of the girls my age were really nice and friendly and willing to answer any questions and help in any way.

Cons

Training was a joke-- I felt really unprepared getting thrown out on the floor. I was hired as a permanent employee, then after the holidays they stopped giving me hours saying it was because they were cutting hours but I would get more soon-- they essentially laid me off without ever telling me.

2.0
Mar 1, 2010
Recommend
CEO approval
Business Outlook

Pros

The company gives you a discount at Bath & Body Works, as well as at Victoria's Secret. They also try to give out gratis to all associates whenever a new product launches, as well as every season as a "Thank You." They also do MOS (Mark Out-of Stock, which means they discontinue certain products) twice a year, with the discontinued products going on sale to the associates at amazing prices - usually $1.00 an item. If you keep your eyes peeled, you can get some amazing deals on BBW product when you work here. Most of BBW's customers are friendly and excited about the product, which makes it easy to sell. The shifts tend to be short when you're an associate, which makes the time fly by. This also means that this job is generally easy to fit into your schedule if you have a lot of other commitments, or if you have a full-time job elsewhere. The hours are probably best suited for students or those who are just looking for a little extra income.

Cons

Because it is so easy to find great deals when you work here, if you're not careful you can spend a lot of money here (especially because management tends to pressure the associates to purchase pretty heavily and consistently if they need extra sales to make their goals). The company tries to focus on creating a very specific environment for their customers, which partly entails talking to the customers repeatedly and demoing products to them - to the point where you feel as though you are badgering the customer. Needless to say, this tends to frustrate many customers, who can become rude and standoffish. The pay is low to average, and there are very few full-time positions available; it is very hard to move up in this company. Benefits are not available until you are full-time (co-manager or higher). There are generally more call-in shifts scheduled than set shifts, which means you often will not know if you work that day until an hour before your shift. If the store you work at is not making its sales goal, it will often cut your shift with little to no notice. Conversely, if for some reason they need additional associates to work, they will call you and expect you to come in with hours notice - if you are unable to, they tend to hold it against you (in performance reviews, or more directly by cutting your hours in the future). The shifts also tend to only be 3-hours apiece, and on average each associate can expect to work between 3 and 9 hours per week. Also, although you will work so few hours, they expect you to have nearly-open availability. Management always strives to reach higher, which means constant and repetitious coaching. No matter how good of an associate you are, how many years you've worked there, or how good your numbers are, management will always tell you that you can do better. It easily becomes a demoralizing environment.

1.0
Feb 26, 2010
Recommend
CEO approval
Business Outlook

Pros

fabulous co-workers as they are very adept at hiring "top talent", articulate, educated, well groomed , personable etc..., flexible scheduling

Cons

Call in shifts should be illegal, a "part-time job" should have a minimum of 20 hours guarnteed- here it is three...many people on payroll with three hours a week though begging for more hours...company provides not a job, but an "opportunity" to work via "call-in" shifts which far out number scheduled shifts...you must be available these 20 or so hours, the majority of which you will never work...no benefits, no hours, no security, no breaks, no respect...sub par wages, associates constantly asked if we work on commission...these associates can sell! yet are never rewarded for performance

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