Bath & Body Works reviews

3.7

70% would recommend to a friend

(11,173 total reviews)
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Daniel Heaf

59% approve of CEO

51% positive business outlook

Bath & Body Works has an employee rating of 3.7 out of 5 stars, based on 11,173 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bath & Body Works employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

11K reviews
2.0
Mar 1, 2010
Recommend
CEO approval
Business Outlook

Pros

The company gives you a discount at Bath & Body Works, as well as at Victoria's Secret. They also try to give out gratis to all associates whenever a new product launches, as well as every season as a "Thank You." They also do MOS (Mark Out-of Stock, which means they discontinue certain products) twice a year, with the discontinued products going on sale to the associates at amazing prices - usually $1.00 an item. If you keep your eyes peeled, you can get some amazing deals on BBW product when you work here. Most of BBW's customers are friendly and excited about the product, which makes it easy to sell. The shifts tend to be short when you're an associate, which makes the time fly by. This also means that this job is generally easy to fit into your schedule if you have a lot of other commitments, or if you have a full-time job elsewhere. The hours are probably best suited for students or those who are just looking for a little extra income.

Cons

Because it is so easy to find great deals when you work here, if you're not careful you can spend a lot of money here (especially because management tends to pressure the associates to purchase pretty heavily and consistently if they need extra sales to make their goals). The company tries to focus on creating a very specific environment for their customers, which partly entails talking to the customers repeatedly and demoing products to them - to the point where you feel as though you are badgering the customer. Needless to say, this tends to frustrate many customers, who can become rude and standoffish. The pay is low to average, and there are very few full-time positions available; it is very hard to move up in this company. Benefits are not available until you are full-time (co-manager or higher). There are generally more call-in shifts scheduled than set shifts, which means you often will not know if you work that day until an hour before your shift. If the store you work at is not making its sales goal, it will often cut your shift with little to no notice. Conversely, if for some reason they need additional associates to work, they will call you and expect you to come in with hours notice - if you are unable to, they tend to hold it against you (in performance reviews, or more directly by cutting your hours in the future). The shifts also tend to only be 3-hours apiece, and on average each associate can expect to work between 3 and 9 hours per week. Also, although you will work so few hours, they expect you to have nearly-open availability. Management always strives to reach higher, which means constant and repetitious coaching. No matter how good of an associate you are, how many years you've worked there, or how good your numbers are, management will always tell you that you can do better. It easily becomes a demoralizing environment.

4.0
Feb 25, 2010
Recommend
CEO approval
Business Outlook

Pros

The management treats you with respect. It was a really fun place to work. Visual is quit exciting to do and look at.

Cons

The customer is not always right. Very heavy workload. It is dangerous and quit hard to have only one associate in the store at a time.

5.0
Feb 21, 2010
Recommend
CEO approval
Business Outlook

Pros

Very easy job regarding work demand, with some room for growth. I came on as a temporary holiday employee, worked Thanksgiving, Christmas and January sale and have now been a core associate for a year and a half. The workplace is relaxed and a nice manager with good training/ sales techniques can help you during slow/down time. You are in control of your schedule so taking time off is easy and increasing your availability usually gets you more scheduled hours. Learning the products and being able to match customers to a particular item is hardest at the beginning but otherwise it is a very laid back and fun place.

Cons

Holiday and sales customers are often unfamiliar with the products, cranky and unwilling to be helped - have lots of patience. Depending on your manager and their need to make a segment you may feel like a pushy car salesman trying to close a deal. There is no sitting during a shift so expect your feet, legs and back to ache as you adjust to being on your feet at work or if you have a long shift. Also bring snacks or easy meals that you can eat quickly since most shifts only include one 15 minute break (30 if you work more than 6 hours). Also know that you may be scheduled for on-call shifts. These shifts require you to call in 2 hours beforehand to see if you will need to work. There is no way to request no on-calls. Pro: you can make extra money on a pick up shift. Con: you cannot make other plans for the day until you call in.

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Glassdoor has 11,678 Bath & Body Works reviews submitted anonymously by Bath & Body Works employees. Read employee reviews and ratings on Glassdoor to decide if Bath & Body Works is right for you.