Upper Management is not in touch with day to day operations. Arizona conducts business and has different clientele than Alabama.
Bonus structure is not defined in a timely manner. Too many variables and in 2015 the bonus structure wasn't approved and staff notified until the 3rd quarter. If the company makes a profit then the employees should make a profit. A bonus in Alabama of X dollars may seem like a great bonus but in Arizona that same bonus wouldn't even pay rent or a mortgage payment. A per file bonus should be looked at.
Communication between departments is basically non existent. Guidelines are updated but not to everyone at the same time. Underwriting gets told one thing, processing another and closing yet another.
There are too many QA stops/reviews and the QA checklist has numerous items that are not salability issues, but if you get a fail then chances are you won't get a bonus unless your manager fights for you to get one.
When overtime was allowed, a team lead had to be present otherwise you were not allowed to stay and work. Regardless if there was a manager from another department still in the office. Felt like I was back in elementary school and had to have a babysitter.