Customer Care goals and workload are unrealistic. The workload is unmanageable and the pressure and stress are unbearable. We talk to our managers about work load and nothing changes. A number of us work way more than 40 hours a week, both exempt and nonexempt. It’s the only way to keep our heads above water. There is no work life balance. Senior management and managers think the solution to workload is time management and calling on team members for help. It seems that if they ask you if you need any assistance from them that they have done their part. When we do speak up nothing changes. I have to wonder if our managers aren’t feeling the same pressure from senior management. Until senior management changes nothing else can change.
At this point I’m personality afraid of retaliation. I would go to HR but I don’t believe it would change anything. I would call the compliance hot line, but I’m afraid I would have to divulge to much and give away my identity.
BASF is a great company and the message from the company as a whole is that BASF is a diverse company and that they care about people. I believe this is true in some areas but definitely not in customer care. Something needs to change!
