Pros
Avis is a long established company with many great employees who believe in the brand and servicing their customers. Perhaps one of the best known brand names in the world, it immediately commands respect when dealing with customers and clients. Despite a lack of leadership (not management, the company has many effective managers of costs), a great many of the employees work toward a common goal of excellence.
Cons
Because of a short sighted focus on increasing immediate shareholder value, rather than longer term picture of customer satisfaction to drive future revenue growth, customer service gets short changed. Too often, good customer focused intiatives never get a chance because of the cost. As a result, competitors continue to increase market share.