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      Avaya

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      Avaya reviews

      3.3

      46% would recommend to a friend

      (3,583 total reviews)
      avatar

      Alan Masarek

      45% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      Avaya has an employee rating of 3.3 out of 5 stars, based on 3,583 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Avaya employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      4K reviews
      2.0
      Feb 11, 2011

      Stagnant work progression, with occasional upswings.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      For anyone seeking good "chilled out" work environment, this is the place. Good timeoff options. Excellent benefits Decades of leadership in voice infrastructure and contact center products

      Cons

      Upper management running around like headless chicken. Need strong management to set the rocking boat straight. As long as you can talk well, even if you do not deliver, you can outlast others! Losing all top talent to main competitors. Inability to invent. On the few occasions when Avaya invents, it does not have a firm grip on reality. Flare is a good example - makes no sense to price it at $2500+ when there is a price war going on in the tablet market.

      2.0
      Feb 11, 2011

      stressful, horrible internal systems, rudderless

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      good reputation decent product line some good people here and there that's all i can think of

      Cons

      constant change in management 3 different general managers of division in 3 years fear of layoffs

      3.0
      Feb 10, 2011

      Less workforce, more work. Beats being unemployed.

      Senior consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employees (peers only). They are smart and a joy to work with. Competitive salary (usually). If Avaya could fix management it would own the market, as the technical prowess is already there. Might even be tolerable if you get a boss who is not a robot. They're rare but they exist. Good news is if you hate your boss just wait 2 years for the next reorg.

      Cons

      Senior management is poor. Too much middle management with no power to effect change.. No business process is too onerous to redesign and make worse: from business travel booking to expense reports to yearly reviews, each year the process gets more convoluted. "yes men" managers/drones get promotion. Identified problems that are recognized rarely get solved. Blind devotion to outsourcing to India for engineering and Brazil for pro services hurting quality. Siloing of engineering is very bad. They stonewall and insult other employees rather than fix bugs. Avaya is a company of chiefdoms. If you stay at Avaya long enough, you'll see that management just alternate strategies every few years. First we're partner centric, then channel centric, now it's partners again. Repeat forever... What's old is new again, it's just like fashon. After a while you roll your eyes and ignore it and get on with your work. Avaya has also set about being cheap: home office expenses are no longer paid (broadband, phone line). They give you a crappy VPN phone that frequently reboots mid-call. Of course the phone works on broadband that you must pay for yourself. So you pay for your home office expenses (heating, electricity, Internet) and a multi billion dollar corp gets a free ride.

      Viewing 3337 - 3339 of 3,583 Reviews
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      Glassdoor has 4,095 Avaya reviews submitted anonymously by Avaya employees. Read employee reviews and ratings on Glassdoor to decide if Avaya is right for you.