Apple reviews

4.1

79% would recommend to a friend

(42,986 total reviews)
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Tim Cook

86% approve of CEO

72% positive business outlook

Apple has an employee rating of 4.1 out of 5 stars, based on 42,986 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

43K reviews
2.0
Feb 4, 2015

Terminated after years of fierce loyalty over a bogus HR Complaint.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are many great things to say about working for a company like Apple Inc. Managers at Apple are quick to recognize hard workers. I touted this as one of the major positive aspects of working for a company like Apple for years. The opportunities for advancement within the AppleCare environment are numerous if you are dedicated and hard worker. Furthermore, there are many very smart and dedicated people working alongside you that make the job enjoyable on a day to day basis. Apple typically makes the right choices when it comes to advancements/promotions. Apple is competitive when it comes to compensation. They typically aim to be better in this area than many other companies. It's easy to get behind a company like Apple who is continually releasing innovative products. The positive aspects of working for Apple are almost too numerous to list here.

Cons

The negative aspect at Apple is its growth. Apple, in some ways, has grown to become the behemoth company it stood against in its infancy. Apple is, on its surface, an incredible place to work, but Apple is struggling with becoming a giant corporation like any other thriving tech company. It would be difficult to explain without proper context. I'll share some of my personal experience. I worked at Apple's corporate campus between four and five years. I excelled in every role I was placed and was quickly promoted through several different groups during my tenure. I was chosen for my last promotion at Apple over at least 250 other applicants. This promotion was on a 'technical path' while I was being groomed for a path in management. I accepted a position in Apple's 'engineering group' over pursuing a management role. This was considered a extremely desirable promotion and a reflection of my hard work. I excelled in this role as well. I had worked approx. three months in this group before I was taken into an office to be interrogated by Apple's HR group. They explained I had become the subject of HR complaint. This was the first time I had ever had any interaction with HR or been the subject of any disciplinary action whatsoever in my entire tenure as an Apple employee. Apple's HR group made the decision to terminate my employment over their interpretation of Apple's business conduct policies regarding tobacco and 'electronic cigarette' use. I was assured by my management team that the decision was made entirely by Apple's HR group. In other words, my management team was not consulted and this had nothing to do with my performance at work. I was urged to appeal the decision by virtually every manager and peer I had at Apple. The decision/interpretation that led to my termination also led to a series of meetings to clarify Apple's policies on this subject. Numerous employees at Apple Inc. use personal vaporizers or 'electronic cigarettes' as smoking cessation devices. Naturally, my termination led to fairly serious questions about HR's interpretation of 'tobacco use' and 'personal vaporizer' use. HR's own support could not give a singular answer on this subject, so management had to demand clarification on what the policy actually states before any one else was terminated on the same grounds. The understanding being that if I was somehow guilty of violating Apple's policies so were many other people working on that campus at that time. During my appeal, HR stated that the clarifications made to the policies regarding this subject did not apply to my termination because they were made the day after my termination. This ignored the fact that the decision to terminate my employment with Apple was directly responsible for the push for management to seek that very clarification. Furthermore, it was verified by my co-workers that I was never a part of the conversation that was originally cited in the complaint to HR in the first place. In fact, I had never met or spoke with the person who originally made the complaint to begin with. Finally, HR's representative who handled my appeal made several statements that indicated she did not have a fundamental understanding of the events or policies that led to my termination. This being the result of two months of 'research' she claimed she was doing on my appeal's case. I feel it's also important to note that the group that made this decision also resides in California. It's likely they had never stepped foot on our campus. I hope this illustrates the issue well enough. This is the kind of corporate behavior you would expect to find in a Terry Gilliam film or a Franz Kafka novel. This is not the behavior I expected from a company that I was fiercely loyal to and loved working at. I can't help shake the feeling that somebody was 'making their numbers' when it came to my case. It's a more than a little ironic that Apple would have such archaic policies regarding the use of personal vaporizers given the nature of their business and interests in health devices. The experience of working for the company is exemplary. It is everything you would expect working for a company that is dedicated to releasing innovative products that have a huge impact on the way people live their lives. However, if HR's gaze falls upon you no one at Apple can save your career from the faults in their interpretations. Tim Cook could probably stop this from happening. He didn't respond to my emails.

1.0
Nov 13, 2013
Recommend
CEO approval
Business Outlook

Pros

standard big company benefits, decent discounts on gadgets, 30% sunday shift bonus, 39 hours week

Cons

be careful with the at home advisor offer, they don´t pay for the space, electricity nor heating and you´re responsible for the safety of the equipment... they lack of transparency and they tell you after a week that you won't get paid if your internet or phone are down of no fault of yours and you don't get paid if the system is down as well (happens rarely though) if this happens 5 times you loose your job they also don't give the exact description and measures of the desk chair and work area they want until a week after you join... also the only thing they reimburse is the internet and that happens with a delay of 3 months so for example you get refunded for january eventually in april...and you need to chase them be aware that you´ll be receiving calls 8 seconds after a call finishes which could drive you crazy...you don't even have time to drink water and it rings again...if you tell the manager about it...you get an aggressive face asking" so what now, think about it you can't cope with that? it´s gonna be always busy like that..." your work is simply and ridiculously judged according to customer surveys, specifically a graphic....and that could make you loose your job very very easily and don't even try to argue that it´s not your fault the customer had to wait long (sometimes up to 30 minutes -not enough advisors-) or apple has very high repair prices or even that the colleagues before you just messed up and you receive the survey.... NONE will listen...the surveys don't get deleted so no effort is really made there...which is scandalous the turn around is very very high so none is worried about firing few agents...they have 3 or more training classes in one year and they hire people from abroad so they don't waist time checking anything...statistic ok you stay...not ok you go!!! theres a lack of consistency...for one advisor is one metric very important for the other another metric...so you´ll never know...you just could be fired although the most important metric is showing 100% but the less important one doesn't meet the standard....it could be just 4% missing that makes you loose your job.... I never in my working life had to tell a customer to please just consider my job and not the other factors when they evaluate the survey because that could make me loose my job....I had to do it with apple....you handle up to 60 calls a day and you are evaluated for an average of 35 surveys a month...also don't even try to argue about that!!! shifts are pure luck...dont count there on having a work life balance! Also BEWARE when they tell you the salary will increase to a specific amount after 6 months...it just doesn't happen...or you´re told oh it depends on performance now or there will be no increase this year.....so you just hear and read people leaving.... when you decide to work from home think that theres no career progression at all (not what they make you think in the interview or later), so you´ll be stuck doing that dull boring and often stressful calls every 8 seconds...when asked about moving back to the office the answer is theres no chair for you here or you apply and we will see.... Be careful with the interviewers they are just wolfs in lambs clothes.....management is incredibly careless... it´s very hard to keep your self motivated working for a company that doesn't care about you and your future.... there is a struggle to keep things positive and avoid the truth when its criticism or it gets a bit negative...some advisors even get away being aggressive to others during work only for the sake to keep things positive... it´s a very stubborn company, if they would only invest genuinely in the welfare and retention of their advisors like they invest in their design....it could be a good company to work for All in all Apple big name big shame you realize you did a mistake joining them when it´s already too late....

5.0
Nov 3, 2017
Recommend
CEO approval
Business Outlook

Pros

You know that feeling when you actually loving going to work everyday? If you work for Apple you will feel this constantly. Apple builds a community around its employees, encouraging them to grow themselves and build friendships and close bonds with each other. They want you to grow as a person and as an employee, and everyone you work with is only there to help you succeed in this. They focus on the customer experience instead of selling which makes your job easy when all you have to do is get to know your customers on a more personal level instead of shoving products at them. They have good benefits for part time and full time employees, along with great discounts. Over all, my experience with Apple has only been amazing from the day I️ got called in for an interview. I️ couldn’t be happier with my job and I’m so glad I️ decided to work here and that they decided to hire me.

Cons

You will probably start part time. Pay and benefits help to supplement part time hours, and moving up to full time isn’t that difficult.

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