Apple reviews

- Pay: really low compared to industry standards, no negotiation regardless of experience - $10/hour range. I took it as I wanted to gain experience and thought very highly of Apple - Hours: they say its "flexible" but in reality its not. They work around your school schedule but otherwise you might get 6AM shift one day and a 9PM shift the next, can really mess your life up. - Management: MICROMANAGED to the extreme. Your computer screen is monitored, you keep a log everytime you get up to use the restroom, basically like a typical call center from home. - Customers: its not the Tech Savvy young people who call you, its the less experienced crowd who does not know the difference between a Mac and a PC, or how to turn on the phone, etc. You will get yelled at because you can't provide free support, you also have to sell AppleCare packages every month to hit your quota (yep, phone sales!) - Technology: You get an iMac to use at home, the soft phone and iLog (call logging system) breaks most of the time. You have to log everytime an error happens if you miss one your Manager would just blame you.. - WORK LIFE BALANCE + HEALTH: be warned, if you occur 3 sick days in 6 months, you are OUT. Yes, you get fired for occurring 3 "incidences" - which includes seeing doctor, if you're sick, or just need PTO. Vacation gets approved half the time if you plan really early, but only in certain months like October or Feb.

—management. Good ones are hard to find, and even more difficult to transfer to. Often, job openings are due to people quitting a manager so people coming in don’t have a clue to what situation they’re stepping into. —Highly political culture. Very siloed. GSM and Capex community is particularly difficult to work with. Some PD groups are legendary for being difficult to work with. —turnover is high. —People are highly educated, but sometimes don’t possess good engineering common sense. Endless funding and a faux accountability structure insulates people with amazing pedigrees but poor engineering judgement. —people are good at shifting blame, covering tracks, and overall bending the optics so that they look good regardless of outcome. More often than not, other cross functional groups and people are “thrown under the bus.” —most positions are support. i.e. you’re most likely working on someone else’s vision or idea, whether you’re in product development or operations. —engineering is mostly execution based. You are most likely going to spend endless hours to prove out ideas based on ID’s whim and managers behest. This can be deeply frustrating for creative people. —career advancement poor. You were hired to turn a crank and that crank you. shall. turn. —it is a political place to work. Worth mentioning twice...