Apple reviews

4.1

79% would recommend to a friend

(42,986 total reviews)
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Tim Cook

86% approve of CEO

72% positive business outlook

Apple has an employee rating of 4.1 out of 5 stars, based on 42,986 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

43K reviews
5.0
Apr 20, 2008
Recommend
CEO approval
Business Outlook

Pros

People who put in a set minimum number of hours in Apple retail can actually receive benefits and stock options! I personally didn't benefit from those pluses of working in Apple retail, but I am happy to say that Apple retail managers are extremely personable and accommodating. I worked a regular 9-to-5 job and took on the Apple job to help out with holiday bills. After the holiday season ended they allowed me to minimize my retail schedule to just once a week. Others in my position loved their jobs as well, and the best Mac Specialists were always recognized for whenever they went above and beyond. It was a fun place, and honestly, I only kept the weekend job because I liked the people so much.

Cons

Apple's a popular place with plenty of skeptics and crazy "I want to know the inside story" fanatics. Like any retail job, you've got to deal with some pretty offbeat and belligerent customers every once in a while. A popular question is "So when is X coming out?" Sometimes you feel like a holder of secrets because you just can't give information to customers. Other times, prospective customers treat you as if you are on a commission (which Mac Specialists are not), and their attitudes and pursuit for cheaper prices are geared to put you on the defensive. Working with those customers isn't a whole lot of fun, but it is a good challenge. Once when I was finished working with a difficult customer for two hours straight, my manager took me for a walk and bought me some tea to get it off my mind.

5.0
Apr 20, 2008
Recommend
CEO approval
Business Outlook

Pros

The soul of Apple, and it's strong point, is the people. Everyone you work with is proud and excited to be there. Everyone believes in the product(s) and are extremely knowledgeable about everything Apple. This was the first place I worked where everyone got along, where I made close friends with, and felt proud to be a part of. Working at the Apple Store isn't because you want to make money; it's because you want to spread the word about the product because its changed your life and you want to help others do the same. I love it when a first time Mac user comes in and realizes that there is something other than the mainstream PC that will not only work for them, but that they'll have fun with. I can't count the times when a customer makes the switch from PC to Mac (or even Zune to iPod) and they come back just to say "hi" or to tell us how great it's working for them. Apple employees are not regular retail workers. We are the rock stars of the retail world. When a customer comes in and asks where something is, we don't just point a finger in the opposite direction. We personally help out customers according to their needs and find them the best solution. It's a common thing to be on a first name basis with regular customers. I love welcoming people back to the store. They're surprised you remembered them from the one time you helped them out, and that you even remember their name and situation. Working with people at the Apple Store is on a personal level, and that is what makes our customer service excellent.

Cons

The only time I felt there was a downside to working at Apple was when it came for a promotion. Granted, working at Apple means growth and moving up. However, I felt that there were several times that there was favoritism going on, as far as promotions. There have been a couple of instances were those being promoted were very close with management, and many felt that the promotion was more deserved to another employee who worked longer or harder. Another similar situation that has happened before would be when an employee is promised a certain promotion or is "next in line" for an opening position, and then it is given to someone else.

2.0
Apr 20, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits for fulltime employees were great. Stock options and retirement were also a huge plus for working at Apple.

Cons

Too much confidentiality. You couldn't even fart without getting reprimanded in some way. It felt like working for Big Brother at some points because of everything going on.

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Glassdoor has 52,570 Apple reviews submitted anonymously by Apple employees. Read employee reviews and ratings on Glassdoor to decide if Apple is right for you.