Pros
No weekend shifts Salary is okay but compared to Tier2 a joke If you consider the high responsibility you have and the pressure you need to cope. Its based in the city centre.
Cons
Incident system is pre-industrial This department is totally micromanaged Same Csat target as tech department, wich is a joke as you mostly get the difficult customers and a way more complex and lost cases. KPI can only be achieved If you know how to trick the system. The current Area Manager is a true bully.(This entry is from Feb 2017) The management is merely focused in short term results and not interested in advices. Management constantly threatens you with disciplinary actions to achieve short term targets. Investiagtion meetings are uphold for minor issues verbal warnings, discussion sheets and action plans are constantly in use against employees for the sake of short term results. HR does not protect employees against the arbitraryness of the managment. Investigation hearing are only upholded top down and not vice versa. The managment is capable of solving real problems. The managment has completely been disconnected from the employees.