Challenging workload and difficult seller interactions
Pros
Pros: - The pay is okay. - you get to work from home permanently if you're from certain states. - Statutory bonus. - The gifts are great.
Cons
- Workload is immense, you will contemplate about your life choices at times. - the interaction with sellers never goes well. Also most of the sellers are either borderline nutcases or oversmart belligerents who are sometimes too dumb or too stubborn to understand and replicate steps. - with mails it is manageable, but dealing with sellers on chats is absolutely nightmarish. To make things worse mails are about to be taken out of the equation and sellers will only get the option to create chats or calls. Most of the sellers are toddlers. - The volume of chat contacts has increased exponentially and it will only get worse. - Sellers openly commit fraud through reimbursement requests with obvious malicious patterns and there is no system to report this formally.
