Amazon reviews

3.5

60% would recommend to a friend

(209,256 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

209K reviews
1.0
Feb 25, 2012
Recommend
CEO approval
Business Outlook

Pros

See review titled "Please understand what you are getting into" High growth rate. Well respected by consumers. Was able to participate in the world's largest FC start-up. Ability to move to several FCs within the network.

Cons

See review titled "Please understand what you are getting into" The above review is spot on. The average Area Manager's total compensation package is $100+k/year. Take that number, divide it by 60-65 hrs average off-peak work week and 80-85 hrs average peak work week and be astonished at the hourly rate of pay. Yeah, that is why most managers never do that exact thing. The company is growing so quickly, they recruit recent college graduates. I have nothing against college graduates, an AM has to be one, but an experienced manager is now expected to guide 200 hourly associates and teach "green" managers how to manage. Throw in high production standards and other high stress factors and your head will spin. Amazon rarely gives yearly base pay raises which even begin to keep up with cost of living increases - they issue stock instead. I was the top performing manager at our FC and received a 1% pay increase. Interested in a promotion? Get in line behind the "Pathways" managers. These folks, regardless of performance, will be promoted or placed in the path of least resistance. Some were very good, but many more could not handle the daily stress of the shift. Out of the original 23 managers hired for the start-up, only 3 remain with the company as of this posting. We were to open the FC with 50+ managers, our first peak consisted of 31 managers, leaving those 31 to pick-up the hours of the missing 19. Please don't let the dollar signs dictate your decision. Sign on the dotted line and kiss work/life balance good-bye!

1.0
Jul 14, 2009
Recommend
CEO approval
Business Outlook

Pros

Profitable company. Things move fast. You can see your code changes in production in no time. Looks good on resume. Cubes have a nice view if you get a lucky seat. Some, not all, of the technology is cool.

Cons

Obsessively driven co-workers with no lives. You will be expected to work 45-50 hrs a week just to keep up. October to Dec 25 is treated as crunch time because of the holidays. Mandatory Oncall from 1 of every 4 weeks to 1 of every 8 if you are lucky. Developers are 30% tech support for their service, 40% business analyst and 30% developer. You will spend far more time learning the intricacies of shipping boxes through UPS than working on "cool" things and you will be expected to feel passionately about those boxes. Standard "lean" process speeches from senior management over and over. Priorities change at the last minute. Chaotic undirected environment with everyone competing for air time. You have to learn a thousand buggy in-house made tools You will be a cog in the machine. Squeak and you will be replaced by a new college grad. There is a reason nearly everyone there is under 30, think about it.

3.0
Mar 18, 2009
Recommend
CEO approval
Business Outlook

Pros

In a lot of ways, Amazon's weaknesses are great reasons to work there. It's a frequently disorganized company that does high tech work on a discount retailer's margins, so there's plenty of opportunity to take on complex tasks, self-initiate projects, drive them to completion, and work across groups. One thing that's basically guaranteed is that your job description doesn't cover everything you will have to do, or will have the opportunity to do. Also, it's fairly hard to get hired there--their interviewing process is nightmarish--so you do get to work with some very smart people once you're on the inside, and have great opportunities to create new products and drive concrete solutions to complex problems. At the very least, it is a very creative environment. Once inside the company, you also have a lot of opportunity to change rolls. After a year, you're welcome to start trying to interview with different teams for new positions, and there is even the opportunity to move overseas for short-term assignments.

Cons

Pay: Amazon doesn't pay especially well in terms of salary. They have "total compensation" which probably includes two years' of cash bonuses after your start date and a package of RSUs which really don't start vesting for two years. My "total compensation" was $10K higher than my salary, which isn't bad but leaves you at the mercy of the stock price. Advancement is slow; aside from a nominal COLA-like raise once a year after reviews, it can take a few years to get promoted a single level within the company, and even then the raise may not be that impressive. Basically what it comes down to is, your salary when you enter the company largely determines what your salary will be during your career there; they're mostly going to reward you with RSUs, not raises, which are really intended to keep you at the company longer. Advancement: This is a complete mystery to everyone involved. Three-plus years and I never figured it out, except that it has to do mostly with your direct manager. They're responsible for representing you in the process, so a sleazy manager who promotes you heavily is good to have a review time, but a disinterested one or a bad communicator will basically leave you hanging. Sadly, in my experience, this is how advancement and reviews work at Amazon; they don't have much to do with the quality of the work at all. Management: Management is totally mixed at Amazon; some are great, some are terrible (in my experience MBAs are let run amok, and seem primarily to promote one another, at least in my group--we had a bunch from the same school). Some people get micromanaged, some are left to their own devices. As a matter or practice, Amazon hates managing people--most managers have no more than three or four direct reports, so there's a lot of mixing things up on teams: senior employers get one employee stuck under them and that sort of thing. That's one of the main reasons the experience of management can be so mixed--there's so many people managers who may or may not actually be assigning you work that it becomes a matter of personality. Environment: The workplace is weird at Amazon--it's aggressive for sure, but not exactly a boys' club, so that's a plus. It is a very accepting of diversity place to work. But overall, there's a lot of confusion. They're constantly shifting levels of management, and theoretically everyone "owns" a core set of tasks or products or whatever, and there are channels that are supposed to be used to communicate with other owners and teams ("up and over"); in practice, this rarely if ever works, and if you want to be successful you have to friendly, reliable, and willing to take on other tasks for other people and work constructively with others, because frequently employees simply get together to solve simple, short-term problems and completely circumvent management (who prefer to have lots of agenda-less meetings to deal with problems). In that sense, Amazon is an extremely political place to work, because you constant risk stepping on someone's toes, crossing an unseen boundary, or things like that. If you're not a communicator or not friendly, this may not be the place for you. It's also a company that's basically relentlessly positive--it's typically bad for you to "go negative." They don't like to blame individuals for problems; even big issues are typically dealt with with a meeting where all the stakeholders get together and divvy up blame so that no one's left with all the responsibility. In a lot of ways this is good, but by the same token people's unwillingness to risk seeming negative creates an environment where there's a lot of evasion and frequently an inability to hold poor performers accountable for their work, particularly if they're gifted at skewing metrics in their favor. Remember, it's a political place to work, and if you can't explain something to a manager in a Blackberry-friendly format, they simply do not care to learn. Career Development: Aside from the fact you'll get great experience, learn a lot, and have a great thing to put on your resume, Amazon is a horrible company for career development. Lots of people leave after only a couple years. The weak pay scale means that you can get paid more with the experience you get there, while Amazon is largely incapable of communicating anything about career development that's useful. There's lots of talk about it at review time, but no follow through. There's virtually no internal career development opportunities, especially if you're not a developer. That said, it is a company that invites moving around internally. After one year, you're free to look for other positions in the company, and most employees are perfectly happy to sit down for lunch with you and discuss what goes into their job and what their team's looking for. So basically you have to network the rest of the company if you want to get anywhere, but be aware--changing jobs does not by any means equal pay raises or advancement.

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