Amazon reviews

3.5

60% would recommend to a friend

(209,211 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

209K reviews
1.0
May 9, 2013
Recommend
CEO approval
Business Outlook

Pros

* Amazing customer focus. I've worked for some top companies, and I've not seen customer focus like in Amazon. * Pays slightly better in cash than other similar companies; this comparison falls flat if you bring in other benefits into the picture (Amazon has nothing there) * If you like rapid changes and find excitement in firefighting, you'll like the work in most teams

Cons

* Absolutely no work-life balance. You are basically expected to work weekends often, and it is assumed that you will join late night calls every day. * On Call. If you're interviewing with them, ask them about it. They generally don't mention it to you till you've joined. Your mobile number is entered into the system, and anytime there is an issue in production, you will get a message and you are expected to login and take a look within 15 mins. This could happen anytime while you are on-call; 3am or when you are with friends on weekends... Oh, they'll give you a datacard though, so you can carry your laptop wherever you go and login and work when they ask you to. One thing that makes it slightly better is that the team takes it in turns, so you are on-call about one week every month (will vary by team size and other factors). * Absolutely no respect for personal space. I was called 8 times from office (about work) when I had explicitly told them I was out of office attending a funeral. When my friend's dad was hospitalized, he was asked to send a report within an hour, despite the fact that he was in the hospital with his father. * Minimal benefits. Amazon takes frugality to an extreme. If you even make the mistake of joining there, "Frugality" is one of the core principles/values that they will advertise during your new employee orientation, and you will hear this word a LOT during your stay at Amazon. * A minor gripe - their stock vesting cycle is designed that you lost a lot of stock whenever you leave the company. Here's what you get after completing: 1 year - 5% 2 years - 15% 2.5 yrs - 20% 3 years - 20% 3.5 yrs - 20% 4 years - 20% So anytime you leave, you lose all stock awarded within the last 1 year, 95% of the stock awarded between 1yr and 2yrs ago, 80% of the stock awarded between 2yrs and 2.5yrs ago and so on. I quit in around 1 year and 11 months. 3 weeks more would've given me a considerable amount of stock, but I decided not to wait; it was that bad.

2.0
Apr 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Free coffee, smart people and a 10% Amazon discount across the board. Macbook Pros are nice too.

Cons

Working at AWS in their "Support" department was a real let down for me. I went from owning projects and creating new systems to answering phone calls and chats explaining to moronic customers that they are wrong, how to fix it and then wait for them to fix it while having a read-only view into their environment. My job could be done just as easily without a real computer, I only need some device to stream details out of our many databases. Indentured servitude. Seriously, soon as you join Amazon you're not allowed to leave for a year or you can owe them over $20,000 really quickly. Beware, only take this job if you want to answer chats and phone calls all day. For anyone who craves or needs hands on, this isn't for you. I'm leaving before I jump off the 27th floor of the building for having my soul sucked out of my chest, I'm eating the bill from Amazon and filing bankruptcy. Nothing else I can hope to do. My personal joy in life is worth more to me than the bragging rights of working at Amazon. Lunch and food on site is overpriced, management usually hides in their office cubes with no interaction and the emphasis on "numbers" is there even though they claim it's not.

2.0
Mar 5, 2013
Recommend
CEO approval
Business Outlook

Pros

The best part about Amazon is its focus on ownership. You really have the opportunity to contribute to your project, and in more ways than just "here's the feature, code it up". You get to think of how you want to improve the project and are encouraged to do so in anyway you can. There's not much to say about compensation and benefits. They're around average, but I still list it as a pro. Free snacks in the kitchen.

Cons

I can't imagine having less work-life balance. We don't get sick days, so when you get sick you come in to work and give whatever you have to everyone else (and they return the favor, hooray!). They don't bother mentioning it in the offer, so it comes as a pretty big shock when you get sick - "Oh, by the way we're the only major company ever to not offer sick days." Of course you can take some of your very limited vacation days instead if you want (that is, if you even have any saved up). Another perk they don't tell you about: being on call. They don't have Ops teams here and barely have Customer Service, so as an SDE you get to play both. Getting paged at 3am for issues beyond your control is not a lot of fun, and neither is responding to customer issues all day with "this behavior is expected". And I hear if you're in Seattle, it's even worse (as in, even less work-life balance). God help our Seattle brethren.

Viewing 139 - 141 of 209,211 Reviews

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