Amazon reviews

Mundane and repetitive work. Management makes you feel like you're easily replaceable and not appreciated. Like some others have mentioned before, managers really count every minute of your breaks and non-productive time and most of them have no clue about people management. The job description sounds interesting and most employees have been promised great career opportunities (and were often lied to by HR), but in the end it's a really boring job with little growth opportunities. I haven't learned anything useful during my time there.

If you are offered a job as a fraud investigator, have a laugh and the run. Management is a joke, they employed kids from India and Costa Rica who used to work as customer service associates - they are simply inept and should not be there. They are also sadistic, they time how long the employees spend in the toilet and eating and then use that information against them. The culture is toxic: it will ruin your life and make you feel miserable. All the Level 5 Managers are seriously bad at their job, and they are mostly the reason hundreds of people have left their job since the end of last year.