Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,810 total reviews)
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Andrew Jassy

69% approve of CEO

56% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,810 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment and support system

Cons

Some of their expectations on you.

4.0
Mar 25, 2026

Policies

Recommend
CEO approval
Business Outlook

Pros

Overtime pay for holidays or 6th day

Cons

No phones on the floor

Viewing 4 - 6 of 1,810 Reviews

Glassdoor has 250,259 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.