Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,814 total reviews)
avatar

Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,814 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Sep 19, 2025

Bitter Sweet,

Recommend
CEO approval
Business Outlook

Pros

- 4 day Shifts, 3 days off - Internet compensation

Cons

- The new system really doesn't cater for employees. - The developers need to take into consideration the daily issues that the associates face

1.0
Sep 11, 2025

Don't join Amazon

Recommend
CEO approval
Business Outlook

Pros

5 days working Salary on time, i.e. last working day of every month. WFH available in few cities.

Cons

No growth. BS policies. Apart from the pros, everything else is a con.

Viewing 43 - 45 of 1,814 Reviews

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