Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,814 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,814 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Nov 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive starting salary for an entry-level role. Pay is consistent, and overtime is compensated properly. Benefits package is solid, including health coverage, paid time off, and employee discounts.

Cons

Workload can be intense during peak seasons such as Prime Day, Black Friday, and holidays. Call and ticket volume spikes heavily. The job can be emotionally draining since you handle difficult customer situations almost every shift.

Viewing 31 - 33 of 1,814 Reviews

Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.