Alorica reviews

Alorica is a call center with several teams (clients) made up of primarily Customer Service Representatives. I was hired on an account for Internet Tech Support where I was hired to only work Monday through Friday, 9pm - 5pm. With my Technical experience I accepted the position on this team doing over the phone troubleshooting. The benefits package is an optional very expensive group rate, with nothing paid by Alorica. Training was rushed, at the expense of the customers were were there to assist, as management wanted trainees on the phones asap, so to start collecting on them. They were soon to add onto the job description, requiring making sales pitches to all callers who had called in just looking for Technical Assistance. Alorica promised commission on products sold, however in my case, they didn't set my employment up on the account correctly, so in all my sales I kept record of, none was paid out to me. Over a year later, the Commission I earned has still not been paid, and all attempts to get this addressed by Management went with the typical response "We will get back to you on that." Management handling this account was unsatisfactory, and the account was lost in just a couple months after we began on it. After that account closed, they advised Representatives, they would be moved to other Accounts. Some who had been working there for many years were advised they would lose some to all of their raises they had earned. In addition, the move to the other account involved work other than what was advised in the hiring process. Regardless of this, employees were advised if they declined any work they offered, no matter what it was, if they declined the move, Management made it clear they would fight anyone who declined whatever job was offered and filed for unemployment. The Customer Service Representatives at Alorica are all paid below the Poverty Level (per the US Government web site), so a overwhelming majority of the Representatives are paycheck to paycheck. With that being the situation I was in, and with the Managements threat made clear, I felt taking the position was the only option. The new account moved to was basically billing for a Cable - Internet - Phone provider. This account had an overwhelming increase in job duties, without any pay compensation. Again the training was rushed, especially for the amount of content involved. Managements only apperant concern was that the trainees be on the phones asap, no matter if they were prepared to handle the work involved or not. The RCN account continually had more job requirements to fulfill, with no compensation to the Customer Service Representatives. In in very few meetings and in the times during training for all the additional work, if Representatives asked if they could get any pay increase, they were quickly denied. Any times it was asked why, especially if the company was doing so well, as they said it was, the Management declined to provide an explanation, but would make statements such as "that's the way it is", "if you don't like it, there's the door", and "there's no shortage of people out there that we can easily get to replace you". After my first year with Alorica they showed their appreciation with a $0.10 raise. In their response to the heavier work load applied to the Customer Service Representatives, without any pay compensation, they advised they will have them do anything they ask of them, as there's nothing saying they can't. In the last time the Customer Service Representatives were able to grade how the account was being Managed, the initial reports showed it was around a grade of 30%, and the final numbers were never disclosed to the employees, suggesting they ended up being even worse. To summarize, the greed of the management is apperent, they show very little to no appreciation for their employees, well other than a cookie and cup of coffee handed out at the door on the Employee Appreciation Day. And they are exploiting the bad economy, not paying their Customer Service Representatives adequately (below the Poverty Wage, yet adding to the workload consistantly), and are quick to show the door to anyone who questions them.