Allstate reviews

- The downsides of working at this company were significant. The workload was heavy, and the systems in place made it difficult to work independently. There was no clear point of contact for questions, and all correspondence was directed to the claim owner, adding extra work to filter and assign to the correct person. When there are inquiries regarding the handling of the damage portion, you can't connect with those who determine value, inspect, or estimate, as their involvement ends there. The rest is handled by processing and support services. Handling customer inquiries, status requests, and disputes became nearly impossible, as reaching out to one person often resulted in being redirected to outsourced support. - While the starting salary was decent, the benefits were expensive, especially for employees with families. Even with the company’s contribution, net pay was only slightly above minimum wage unless you had a higher starting salary. Performance reviews and raises were at management’s discretion and often influenced by favoritism. As a result, many employees found ways to alter their metrics without actually delivering customer service or fulfilling their role. Despite the company’s claims to value customer care, honesty, and integrity, those who adhered to these values often fall behind. - Be aware once you’re on upper management’s radar, it becomes a game of cat and mouse. Try to hold on long enough to secure something else and give them something they didn’t anticipate. Turn the chase into a dance, keep them guessing, leave a lasting impression and take pride as you embark on your next journey.

Management. The big majority of managers do not know anything about insurance. In their defense, it isn't their job to, they are there to force high pressure sales. Management encourages cutting coverages to close sales. You are required to make a certain number of calls and quotes or you get put in all day zoom were management watches you call… all day. It is almost comical. As an MSA, you will not be given the resources everyone else has. You aren’t allowed to call in to underwriting, you are only allowed to use chat. Along with the atrocious management, another major flaw is the fact you are competing with other Allstate agents more than other carriers. MSA’s are paid a more company friendly commission split than the contracted agents - so you get sent the same leads the agency owners. They do this in hopes the MSA will sell it before the agent so the commission payout is cheaper. I understand why agents hate the MSA program - they are clearly trying to move away from a storefront agency model. They received backlash for it and MSAs felt that backlash. A big complaint was the MSAs were slowing done the service center and call in lines. So they removed resources to help speed up the agency owners process. So now not only did they screw the agency owners, they screwed the MSAs. I’ll end by saying you can make decent money, but if you can make good money in the MSA program, you’d make a lot more somewhere else. Don’t be fooled by their high pressure sales pep talks - only way to get rich in P&C sales with Allstate is if you acquire a book of business.