Allstate reviews

Bureaucracy and highly charged political environment. Despite 360 surveys and other initiatives, almost no communication gets propagated upstream, communication downstream is often misleading. Management is a mixed bag of goods, with some smart and driven individuals rising through the ranks and predictably leaving the company. Favoritism aplenty. Free interpretation of diversity with many teams having at least one "challenged" individual with the rest of the team having to shoulder his or her part of workload as well. Opportunities for growth or for moving within the company are nothing but a joke in 95% of the cases. No strategic direction when it gets to the middle management level.

Company’s focus has changed from customer friendly to foe, employee friendly to foe. Employees are expected to process multiple lines claims in ever decreasing increments of time, often sacrificing friendly conversations that kept customers renewing policies. Customer complaints are directed to partner sites where ill mannered employees inform customers they will have to wait longer. The core values of the company have changed along with the reorganization of long-term employees and anyone who expressed dissenting opinion became ineligible for another position within the company.