AllianceOne Customer Service Representative CSR reviews

Very Low PTO for new hires. Improving the initial leave balance would make the transition much smoother.

Not sure why, but management or the customer goes out of their way to make it an awful environment. Several ridiculous restrictions for even the most common comfort all in the name of "Security." It almost seems they want a constant revolving door of barely trained agents. Once trained and then the grind of the job sets in people leave. The company constantly is training new candidates some barely have a grasp on the English Language or computer literate. As a mouth piece for Customer Service this appears an odd Strategy. Finally, upper management makes changes constantly with limited to no clear communication. Agents are left in a state of constant confusion between what they can or cannot do for the customer. Don't talk to another agent when not on a call, you may get too loud.