Does Agoda pay their employees well?

According to anonymously submitted Glassdoor reviews, Agoda employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Agoda. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Agoda?

78% of Agoda employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agoda 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Agoda?

Customer Experience Specialist (240) , Customer Service Representative (182) , Senior Software Engineer (160) , Software Engineer (145) , Market Manager (90) , Customer Service Specialist (83) , Customer Service (60) , Accommodation Services Specialist (49) , Manager (37) , Project Manager (31) , Analyst (29) , Software Engineer(Internship) (29) , Senior Manager (28) , Customer Support Specialist (26) , Software Engineer Intern (25)

What are the pros of working at Agoda according to real employee reviews?

"People are great in general" ((in 187 reviews)); "When I moved to Bangkok for Agoda I was supported all the way and met some great friends and colleagues" ((in 149 reviews)); "Benefit and work life balance is good" ((in 145 reviews)); "Good Pay and allowance for fresh graduates/no experience individuals" ((in 90 reviews)); "Great team and atmosphere in the team" ((in 71 reviews))

What are the cons of working at Agoda according to real employee reviews?

"There are a lot more bad managers than good managers here." ((in 64 reviews)); "Unclear career path and self evaluation is too abstract" ((in 22 reviews)); "– Tech leadership is mostly weak (depends on the area you’re in)." ((in 21 reviews)); "Senior management was alarmingly arrogant, weak of character, and of surprisingly limited integrity." ((in 15 reviews)); "Too much office politics" ((in 12 reviews))

What are employees saying about Agoda layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agoda layoffs and their outlook for job security at Agoda in 2026.

Agoda reviews

3.9

78% would recommend to a friend

(2,906 total reviews)

Omri Morgenshtern

76% approve of CEO

69% positive business outlook

Ratings by demographic groups

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Agoda has an employee rating of 3.9 out of 5 stars, based on 2,906 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews

4.0

Jan 9, 2017

Agoda.com

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

good coworkers, many team building events, nice office in good location

Cons

As a seniour agent salary lever was way below of the new ones.

4.0

Jan 4, 2017

Customer Experience Group

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Lively bunch of young professionals who are dedicated and equipped with a host of skills that are delivered with finesse.

Cons

Not much benefits but the base pay and allowance makes up for it. As well as highest discounted rate for parking.

4.0

Dec 29, 2016

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Good company to work at at least for me ,I spent exactly 1 year , There was lots of complex issues and complaints from the customers, too much overload of calls , emails however i was enjoying it as that was the reason behind my eagerness to work at agoda to grow specific skills and to gain experiences. Beside what i mentioned up the company is a big brand and good for a life time career if you are patient.

Cons

Hard to grow on the ladder, The recent management strategy is to hire more external work force than giving opportunities to the current ones

Viewing 2791 - 2793 of 2,906 Reviews

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Jobs at Agoda

Accounting Manager (Contract, Rocket Travel by Agoda)

Senior Product Manager, White Label Loyalty Partners (Rocket Travel by Agoda)

Senior Marketing Analyst (Rocket Travel by Agoda)

Principal HR Business Partner (Chicago)

Manager, Partner Growth Marketing (Rocket Travel by Agoda)

Agoda

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Agoda.com

Customer Experience Group

Customer experience specialist

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