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      Agoda

      Engaged Employer

      Agoda reviews

      3.9

      78% would recommend to a friend

      (2,909 total reviews)
      avatar

      Omri Morgenshtern

      75% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      Agoda has an employee rating of 3.9 out of 5 stars, based on 2,909 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      3K reviews
      2.0
      Jan 7, 2019

      All that shines is not gold

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed, modern offices in central locations. Good compensation packages for expats.

      Cons

      Unethical business models. Low respect for customers. Too many strategic goals get in the way of success.

      1.0
      Dec 4, 2018

      London is full of opportunities, do not waste your career on Agoda

      Market manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice colleagues, good work-life balance.

      Cons

      - Opaque annual bonus criteria: you never know your how much you are going to get in your annual bonus. - Favouritism: towards some team members - Despotism - Poor Senior Management: with a couple of exceptions. - Micromanagement is the usual work dynamic - Repetitive tasks: it's all about pricing, reporting in the CRM... - The internal organisation, the procedures are so complex that it takes ages to solve an easy issue for an hotelier. - Complex platforms with many technical deficiencies - Bad reputation in the travel industry - Negativity is going to be your workday: hoteliers are constantly complaining about Agoda practices and you have to be there in the front line saving the face.

      3.0
      Jan 27, 2018

      Working at Agoda

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Benefits, PTO, overtime pay on Sundays + holidays --> HOWEVER, one of the reviews says we get double time and a half on holidays. This is absolutely 100% not true. It is only 1.5x pay. - Friendly coworkers - Clean, modern office in a good location - International company with possibility to work/visit abroad (have yet to get these opportunities as this office has only been open 5 months)

      Cons

      - There will eventually be 100+ call center employees. You will soon just be another blip on the radar - They keep hiring managers at the same time as customer service reps who join the SAME training class that they are supposed to manage. After a month on the floor, reps have more experience taking calls and emails than the managers. Does this make sense? - After awhile, job is not interesting/stimulating/varied

      Viewing 130 - 132 of 2,909 Reviews
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      ReviewsAgoda reviews

      Glassdoor has 3,255 Agoda reviews submitted anonymously by Agoda employees. Read employee reviews and ratings on Glassdoor to decide if Agoda is right for you.