Accor reviews

3.9

78% would recommend to a friend

(2,186 total reviews)
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Sébastien Bazin

88% approve of CEO

65% positive business outlook

Accor has an employee rating of 3.9 out of 5 stars, based on 2,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Accor employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

2K reviews
4.0
Apr 8, 2025

Accor

Recommend
CEO approval
Business Outlook

Pros

The company has good benefits.

Cons

The hours worked are unfavourable a lot of the time, it doesn't matter what your contract says, you will work more.

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Accor Response
1y
Thank you for taking the time to write your feedback and share your experience. Your comments are heard and will be acted upon to enhance our collective experience in the Heartist community. Best regards, Accor Talent & Culture
4.0
Apr 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Good salary, many brands with different categories, inclusive

Cons

Some brands managed by Accor are not up to standard, not ideal working environment

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Accor Response
1y
Thank you for taking the time to write your feedback and share your experience. Your comments are heard and will be acted upon to enhance our collective experience in the Heartist community. Best regards, Accor Talent & Culture
3.0
Apr 4, 2025

Good and bad varies with property

Recommend
CEO approval
Business Outlook

Pros

Policies are good, but changes from property to property.

Cons

Bring people to the properties, no Proper interview, favouritism, even doing the online test for their favourite candidates - pre selected. paying more for the new joiners who don’t possess skills than who are in the property with long service with established results in the position. Entire Human Resources is a scam. Literally worthless and namesake. Focused on show offs such as random events, donut days etc for photo shoots in name of CSR. Unholy connection with recruitment companies where the HR heads have interest so that they can hire their favourites. But speak about equality and diversity a lot. Anonymous complaints in the hotlines are forwarded to the same person who is the culprit,for enquiry and takes retaliatory action on the person who raised the complaint.

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Accor Response
1y
Thank you for your input. We are very sorry to hear about your unpleasant experience. Please know that your voice is heard and will be used to improve our Heartist experience. If you wish to discuss this further or provide any further feedback, please feel free to contact your manager or HR representative. ​ Kind regards, Accor Talent & Culture
Viewing 136 - 138 of 2,186 Reviews

Glassdoor has 4,928 Accor reviews submitted anonymously by Accor employees. Read employee reviews and ratings on Glassdoor to decide if Accor is right for you.