ASM Research reviews

When a contract expired and ASMR took over, they refused to accumulate PTO until each individual's anniversary date, even if it was a month before. This put many employees out months of PTO, some almost a year. The best accommodation they could provide was "We'll let you take 20 hours out of next year's PTO in the mean time". The benefits took a hard cut. barebones health care, minimal retirement, and they still force a number out of every pay check into benefits nobody can use putting the actual pay rates of employees well below standard for the job. Supervisors are inconsistent and not communicating. Standard procedure for one could have you written up by another over things as simple as taking a sick day. HR sometimes takes days to respond to requests or emails Training is standardized across all jobs, meaning IT workers have to learn things about how management decides what contracts are allowed, or what can't be accepted from a potential contractor etc. Even if it has nothing to do with their job. The structure is constantly shuffling and job retention is low, meaning it's difficult to even know who to talk to about a problem. Even the supervisors have different ideas of who's in charge of what. Overall, this workplace suffered a pay cut, massive benefits cut, reduction of staff, and large changes to work load simultaneously the moment ASMR took over, and not one employee here has been happy with their job since unless they're in a manager position.

Upper management has no connection with their employees. They don't care about their employees. All they care about are their numbers. They took over the contract for the National Service Desk for the VA Hospitals (Horrible decision on the VA's part). The transition to ASM was HORRIBLE. They offer $5+ less per hour at first and when everyone was outraged they offered some right at what they were making before and some still less. We had 14 seconds between calls with a normal call queue of 30-80 people. AKA back to back calls non-stop all day every day. The "Leads" (Supervisors) that were already in place from the previous employer are sneaky and try to get other Supervisors fired behind each other's backs and then tell their employees things about other employees that they shouldn't be.... and then Upper management wants to believe everything these leads tell them when they know nothing about them. Worst job I've ever had. Would never tell anyone to work for them.