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      ASM Research

      Part of Accenture

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      ASM Research Customer Service Representative CSR reviews

      3.2

      2% would recommend to a friend

      (4 total reviews)

      John Fraser

      Not enough data to show CEO approval

      Ratings by category

      4.0

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Diversity & inclusion

      3.0

      Work/Life balance

      1.1

      Senior management

      Ratings by demographic groups

      Reviews by job title

      4 reviews
      3.0
      Nov 20, 2025

      Good benefits, unstable job security.

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits Pay Set own schedule

      Cons

      Micro management No empathy towards team members Good pay, however, for the amount of work that was expected of us we should have been getting paid more. Federal contract was extended for 3 years until our current administration decided to demolish federal programs

      4.0
      Apr 5, 2022

      Great to work with you for most contracts

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      They worked with me from HR when I got sick but not all contracts are conducive to certain life issues. Their HR works well in trying to make sure that you have what you need but sometimes they are limited to what they can do depending on what contract you are under.

      Cons

      They are not always able to be flexible with some contract companies.

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      ASM Research Response
      4y
      Thank you for the feedback and we are happy to hear that you are satisfied with your employment at ASM Research. We are dedicated to providing programs that contribute to a great workplace and feel our efforts make us stand out as a provider of a positive environment for our employees. Thank you again for your feedback and we appreciate all your hard work in helping make ASM Research an employer of choice.
      Viewing 1 - 3 of 4 Reviews
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      ASM Research reviewsASM Research Customer Service Representative (CSR) reviews

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