Does AAA Club Alliance pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Club Alliance employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at AAA Club Alliance. This rating has been stable over the past 12 months.

How satisfied are employees working at AAA Club Alliance?

49% of AAA Club Alliance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Club Alliance 3.2 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at AAA Club Alliance?

Insurance Agent (24) , Retail Sales Associate (13) , Travel Agent (13) , Manager (11) , Roadside Assistance (10) , Insurance Counselor (9) , Sales Associate (9) , Dispatcher (8) , Analyst (7) , Customer Service Representative (7) , Insurance Sales Agent (7) , Retail Store Manager (6) , Director (5) , Office Manager (5) , Call Center Representative (4)

What are the pros of working at AAA Club Alliance according to real employee reviews?

"Good benefits early on that continue to grow and accrue" ((in 75 reviews)); "Great people to work with" ((in 35 reviews)); "Work life balance is good" ((in 18 reviews)); "Have met some great coworkers and working from home is convenient" ((in 17 reviews)); "Good culture and staff benefits" ((in 14 reviews))

What are the cons of working at AAA Club Alliance according to real employee reviews?

"Pay is low for the amount of work & commission plans have tanked since the beginning of the year" ((in 38 reviews)); "Upper management continues to keep tight grip around individual and branch sales, when in a community like mine, our customers are regulars and are not able to spend so much money on a membership." ((in 21 reviews)); "Some managers need to learn how to speak to people" ((in 20 reviews)); "Goals are hard to achieve and you bonus is based on hard to achieve numbers." ((in 9 reviews)); "Management, Bad Morale, Unattainable quotas." ((in 7 reviews))

What are employees saying about AAA Club Alliance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about AAA Club Alliance layoffs and their outlook for job security at AAA Club Alliance in 2026.

AAA Club Alliance reviews

3.3

49% would recommend to a friend

(584 total reviews)

Thomas Wiedemann

49% approve of CEO

33% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (584 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

AAA Club Alliance has an employee rating of 3.3 out of 5 stars, based on 584 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Club Alliance employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

584 reviews

3.0

Jun 8, 2014

Wonderful People; Not So Wonderful Support for Insurance Sales

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

I really enjoyed working in the same "storefront" with my non-insurance AAA Mid-Atlantic co-workers. The whole office was fairly close and as supportive as could be. I miss the camaraderie and fun we had. As for the Insurace department and my manager when I was there, they were very supportive of my attempts to market AAA Mid-Atlantic as an insurance provider to a wider audience than just the "regular" AAA customer/member.

Cons

The sales systems were not sophisticated enough when I was there to keep other agents from "stealing" (on purpose or inadvertently) an original agent's customer or sale.

3.0

May 31, 2014

OK

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

people are friendly. good benefits.

Cons

hard to move up if not part of the in crowd

3.0

May 15, 2014

Achievement ignored and mediocrity applauded

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Generally friendly group at the Wilmington HQ. - Fair work/life balance depending on your department and job requirements. Unless you are working on a large project you are not typically required to work late. - Some roles have flexible hours and ability to work remotely. - Collaborative environment - especially amongst the early career set. - Good leadership at Managing Director, Director+ levels. - Well communicated goals. Fairly easy to define and measure individual success. - Business is moving towards insurance and retail products, giving the brand longevity.

Cons

- Much larger competitive forces at work yet the largest competitor from a senior exec position was... other AAA Clubs or Holding Companies. - People who enjoy doing the bare minimum last for eons. - Management wowed by outside hires from reputable brands without examining actual ability. - TONS of pet projects for VIPs, wasting resources and time. - No talking adult to adult, everything has to be communicated pay-grade to pay-grade. Even if you are the expert in your particular area, you would be wise to have a network of people at varying grades to question, confront or even suggest issues. - If you are creative or ambitious in your work you will be praised and your ideas entertained but rarely will your vision be realized. If it is, be sure that middle management will take control of and credit for the work while simultaneously reducing it to a sad apparition of what once was. - Limited career options. You can really only work one career stage at a time there unless you make a long, long term investment or you are in an expanding department. - Some departments are good old boys clubs (Accounting, PR).

Viewing 532 - 534 of 584 Reviews

Jobs at AAA Club Alliance

Travel Agent, Full Service, Travel Contact Center

Insurance Call Center Sales Agent

Corporate Travel Agent, After-Hours

Member Contact Center Sales Associate (FT & PT)

AAA Roadside Assistance Drivers