Where do you see yourself in 5 years and 10 years? How has your education and work history helped you for this job? Prepare youself with the STAR method of behavioral questions such as, Tell me of a time you had to deal with an irate customer, tell me of a time you worked under pressure.
Have you ever provided technical support
What would your former employer say about you?
Basic
How would you deal with an angry customer
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What experience did I have in handling angry customers? Was I able to multitask and handle 3 or more computer programs at once? I was asked to explain a time when I had an upset customer and what I did to calm them down? Did I have a problem working evenings, weekends, or possible holidays? How much call center experience did I have? Had I ever worked from home? If so, how long? Did I have a quiet place free from distractions where I would be able to work? Attendance is a very big deal breaker for them.
General Questions: "how did you hear about this position." and asked questions based off your resume.
How would you treat an upset customer that has been transferred.
none. basic interview questions
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