I basically remember the recruiter asking me if I had worked from home before, and how many years of customer service I had. She asked me to tell her about a time I had an unhappy customer and what did I do to turn the situation into a positive one...
1. tell her a time when i had successfully closed a sale despite the customer being mad. 2. 2 things i can do on a control panel 3. what do i do to provide good customer service
There really wasn't any difficult or unexpected questions pertaining the work at home customer service position.
If a customer calls about trouble shooting of equipment would you use to assist them?
Tell us a time that you had to troubleshoot a technical issue with a coworker or customer, and what was the outcome?
They asked the regulars, strengths and weaknesses, how would you handle this type of situation...
Standard questions
What was the job you liked the most, why?
Have you ever been given a critique? How did you handle it?
Tell me about your experience having a difficult customer and how did you resolve issue? Name a time where a past employer has critiqued you on an issue and how did you respond?
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