Territory Manager Interview Questions

4,500 territory manager interview questions shared by candidates

STAR Question: The question was a WWYD question where I was asked what I would do if a client made a purchase based on a current promotion and signed the contract, only to find out that the promotion was changed at the last minute that morning before the client signed the contract and without the client being aware that the promotion had been changed. Upon finding out about the change, the client asked to return the products for a full refund. But since the contract was already signed, your sales manager tells you that there is nothing they can do because it is written in the contract and they have to honor it. What would you do?
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Territory Sales Manager

Interviewed at Altria

3.6
Aug 4, 2014

STAR Question: The question was a WWYD question where I was asked what I would do if a client made a purchase based on a current promotion and signed the contract, only to find out that the promotion was changed at the last minute that morning before the client signed the contract and without the client being aware that the promotion had been changed. Upon finding out about the change, the client asked to return the products for a full refund. But since the contract was already signed, your sales manager tells you that there is nothing they can do because it is written in the contract and they have to honor it. What would you do?

I was given a situational question of what would I do if I told an account that there was a promotion available that would allow me and the customer to both reach our quarterly quotas. But I checked into it later and realized the promotion no longer existed.
avatar

Territory Sales Manager

Interviewed at Altria

3.6
Feb 23, 2014

I was given a situational question of what would I do if I told an account that there was a promotion available that would allow me and the customer to both reach our quarterly quotas. But I checked into it later and realized the promotion no longer existed.

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