She wanted to know if I had ever worked in a urology clinic.
Technical Support Supervisor Interview Questions
18,276 technical support supervisor interview questions shared by candidates
What is one of your accomplishments?
Most questions are situational i.e. "describe a time when you had to address a poor behavior of an associate".
Why this company?
Situational experience dealing with customers and fellow associates.
Certain scenarios were given and you were asked if you a) very strongly disagreed;b) strongly disagreed; c)disagreed; d)agreed; e) strongly agreed; f)very strongly agreed.....I think you get the picture.
Tell me about a time...
Explain your style of management and why it works for you.
The HR Manager was frustrated with me &/or my answer for the best approach to deal with a staff member who is potentially missing an up-sell as they check out the customer. I said it depends on the relationship and opportunity to involve yourself, without taking over and perhaps demotivating your staff. Worst case, I would discuss with said staff member after the customer was happily dealt with. She has the Store Manager come speak to me as I filled out the references form, which I felt went well and took as a positive sign.
Just the usual scenario questions what would you do if? Name a time when this scenario happened to you at work and what did you do to resolve the situation?
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