the challenge that you faced and how did you achieved it
Technical Support Representative Interview Questions
1,755 technical support representative interview questions shared by candidates
many i would say psychological questions asking about service desk, why you left this specific job, why were there only 2 years, why you study this and apply for this job, why not go for what you studied, why you not apply for internal positions where you work
What technologies are you familiar with?
Outdated quiz really outdated
What experience do you have that qualifies you for this position?
How would you handle a customer you states the funds they sent through were not paid out?
Come with examples of how you have helped customers solve problems and gone the extra mile. Also be able to break things down into steps.
It mostly regards the personality, characteristics, and decision-making approaches.
Previous experience and training
Previous experience, deescalation...
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