Technical Support Manager Interview Questions

420 technical support manager interview questions shared by candidates

I was repeatedly asked technical questions despite the job not requiring me to be technical. The managers clearly doubted my ability to do the job solely because I was not technical, despite having experience in managing technical staff before. Had I known they really wanted an engineer, I would not have wasted 5 hours of my time.
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Customer Focused Technical Support Manager

Interviewed at Juniper Networks

4.2
Jul 2, 2013

I was repeatedly asked technical questions despite the job not requiring me to be technical. The managers clearly doubted my ability to do the job solely because I was not technical, despite having experience in managing technical staff before. Had I known they really wanted an engineer, I would not have wasted 5 hours of my time.

General questions on my experience in managing and building support teams. Also was interested in my experience dealing with Fortune 500 companies (once I mentioned my company mainly supports those) and how I interacted with that customer segment
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Director of Technical Support

Interviewed at Kaltura

3.6
Aug 26, 2019

General questions on my experience in managing and building support teams. Also was interested in my experience dealing with Fortune 500 companies (once I mentioned my company mainly supports those) and how I interacted with that customer segment

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