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Technical Support Manager Interview Questions

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420 technical support manager interview questions shared by candidates

Don’t waist your time applying to this company. They have no regards for your personal time! First step is to apply to the company as you do with any other company (resume, cover letter and references). After doing this, I was sent an email from the hiring manager letting me know that he reviewed my resume and application. After this, I was moved forward to the next phase of the hiring process which consisted of a formal written interview. After spending a day putting together a twelve-page comprehensive document and submitting the written interview as a PDF document anonymously, I was sent an email asking me to take a mandatory Psychometric assessment exam. I spent another forty minutes of my time taking this silly test (confident I did well on this exam). After spending more than ten hours between the application, written interview and online exam, I got an email this morning saying they reviewed my application and are not moving further with my application. I sent them a twelve-page document and they sent me two sentences letting me know that I was no longer being considered. They have no consideration for my time, not even a phone call. They should have to compensate me for all the time I committed to them when they just lob two quick generic sentences at me telling me that I am no longer being considered. What a joke! I was obviously qualified to make it to the written interview, and take their silly online exam, but don’t even warrant a phone call or email from a person. Your hiring process is terrible and you have lost out an outstanding, qualified, loyal candidate who would have been a valuable asset to your company for years to come. Your loss!
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Technical Support Manager

Interviewed at Canonical

3.2★
Mar 26, 2024

Don’t waist your time applying to this company. They have no regards for your personal time! First step is to apply to the company as you do with any other company (resume, cover letter and references). After doing this, I was sent an email from the hiring manager letting me know that he reviewed my resume and application. After this, I was moved forward to the next phase of the hiring process which consisted of a formal written interview. After spending a day putting together a twelve-page comprehensive document and submitting the written interview as a PDF document anonymously, I was sent an email asking me to take a mandatory Psychometric assessment exam. I spent another forty minutes of my time taking this silly test (confident I did well on this exam). After spending more than ten hours between the application, written interview and online exam, I got an email this morning saying they reviewed my application and are not moving further with my application. I sent them a twelve-page document and they sent me two sentences letting me know that I was no longer being considered. They have no consideration for my time, not even a phone call. They should have to compensate me for all the time I committed to them when they just lob two quick generic sentences at me telling me that I am no longer being considered. What a joke! I was obviously qualified to make it to the written interview, and take their silly online exam, but don’t even warrant a phone call or email from a person. Your hiring process is terrible and you have lost out an outstanding, qualified, loyal candidate who would have been a valuable asset to your company for years to come. Your loss!

What are the most important performance targets and objectives besides customer satisfaction and loyalty? How do you manage a difficult employee who is technically very good and experienced? What are your career objectives?
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Assistant Director, Technical Support

Interviewed at Sherweb

3.5★
Jun 13, 2016

What are the most important performance targets and objectives besides customer satisfaction and loyalty? How do you manage a difficult employee who is technically very good and experienced? What are your career objectives?

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