Technical Support Analyst Interview Questions

1,045 technical support analyst interview questions shared by candidates

Written Exam: Part 0 - Document and record Part 1 - Windows Server - IIS Setup cgi application calc.exe (not installed correctly), needed to activate Anonymous access to get rid of the 401.2 error. Correct the jpg filename to gif to match the html file. You also search for calc.exe and the application files were available on other parts of the PC (this could test your knowledge to see if you know the correct place to put the files; afterwards I realized I've worked with cgi applications from the Program Files folder and not from the TEMP directory *palm slap*). Part 2 – Linux There is a linux server at xx.xx.xx.xx address that has the ability to ssh Use telnet to connect to this server but only from subnet xx.xx.yy.xx as the client only wants traffic to this server coming from that subnet. Your objective is to place an empty file in a directory. Part 3 - Program Using a variety of languages with environments that are readily available take a key value pair with several examples into a text file (I thought the examples were in JSON, but it wasn’t as straight forward as that”: “user” “sam” = “email” : “sam@hotmail.com”, “as400name” : “speedy”, “IPaddress”:”xxx.xxx.xx.xx” “other variable” : “some variable” Create a text file with these values and have the application run through the values to find “as400name” when the “user” value is “sam”. So your program would start like: ./ProgrameName filename.txt Demonstrate: Reading and writing to files loops variables and scope if and else statements
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Technical Support Analyst

Interviewed at Hitachi ID Systems

3.3
May 19, 2015

Written Exam: Part 0 - Document and record Part 1 - Windows Server - IIS Setup cgi application calc.exe (not installed correctly), needed to activate Anonymous access to get rid of the 401.2 error. Correct the jpg filename to gif to match the html file. You also search for calc.exe and the application files were available on other parts of the PC (this could test your knowledge to see if you know the correct place to put the files; afterwards I realized I've worked with cgi applications from the Program Files folder and not from the TEMP directory *palm slap*). Part 2 – Linux There is a linux server at xx.xx.xx.xx address that has the ability to ssh Use telnet to connect to this server but only from subnet xx.xx.yy.xx as the client only wants traffic to this server coming from that subnet. Your objective is to place an empty file in a directory. Part 3 - Program Using a variety of languages with environments that are readily available take a key value pair with several examples into a text file (I thought the examples were in JSON, but it wasn’t as straight forward as that”: “user” “sam” = “email” : “sam@hotmail.com”, “as400name” : “speedy”, “IPaddress”:”xxx.xxx.xx.xx” “other variable” : “some variable” Create a text file with these values and have the application run through the values to find “as400name” when the “user” value is “sam”. So your program would start like: ./ProgrameName filename.txt Demonstrate: Reading and writing to files loops variables and scope if and else statements

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