Previous technical support experience and customer service experience.
Technical Support Agent Interview Questions
437 technical support agent interview questions shared by candidates
What was a difficult situation at a prior job and how did you handle it?
Name a time you’ve dealt with a difficult customer.
Have you ever had to deal with an irate customer and if so how did you handle the situation to resolve the issue?
Describe a time where you were able to deescalate a issue with an angry customer?
Nothing too difficult in the skills test. Various personal questions were there to give away candidate's personality, mentality and culture in general - definitely required to match a 24x7 shifts call-centre environment in order to get the job.
General hardware and software related questions
have you ever installed any software?
Tell us about a difficult customer you've had and how you handled that situation
Are you familiar with port forwarding? Technical skills are?
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