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Technical Support Agent Interview Questions

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437 technical support agent interview questions shared by candidates

Describe a time where you delt with a difficult customer and how you resolved their issue? Describe a time that the company changed a policy you didn't agree with and how you responded? Describe a time you received feedback from a supervisor you didn't agree with and how you handled it.
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Call Center Customer Service Representative (Technical Support)

Interviewed at Cox Communications

3.9★
Aug 30, 2019

Describe a time where you delt with a difficult customer and how you resolved their issue? Describe a time that the company changed a policy you didn't agree with and how you responded? Describe a time you received feedback from a supervisor you didn't agree with and how you handled it.

There were no questions that were unexpected. The role-play was the hardest for me. Make sure if you're applying for this position to keep the conversation going no matter how silly their voice might be when they're role-playing with you.
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Technical Support Agent

Interviewed at TP

4.4★
Mar 25, 2014

There were no questions that were unexpected. The role-play was the hardest for me. Make sure if you're applying for this position to keep the conversation going no matter how silly their voice might be when they're role-playing with you.

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