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Technical Support Agent Interview Questions
437 technical support agent interview questions shared by candidates
There were no difficult or unexpected Question the lady who interviewed me was kind and made me feel relaxed
Please describe your responsibilities at your current/previous job. What's your typical day at work?
How would you deal with a customer that was already upset?
They have a few leadership principles on their website, they will ask you to use these in any previous experiences you had working.
When sitting down with the 3 Managers, it was very intimidating. They sat at the end of a very long corporate table. I had to continue to focus on each manager and answer the questions as best possible.
I was asked very specific questions about troubleshooting email within Outlook.
How would you handle a situation where an angry customer was saying this or doing this (some kind of rude, or inappropriate thing)?
During the technical portion for this particular Project's interview, you are handed a reference phone, and they fire away technical questions that you seek the answer for on the device itself. If the operating system of the device is unfamiliar to you, that entire interview could go less than ideal. "Find the Android version this device is running on.", "Find the amount of RAM the phone is currently running.", questions of that nature.
Was asked what a computer port was on a multiple choice question, had been a while since I'd even heard the term.
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