Ask questions about the team culture and see if it is what you are looking for. Or if you really want to work in customer service. When I asked about team culture, they said they value it a lot, yet didn't seem interested in getting to know me, my interests, or my personality outside what is directly applicable to answering customer feedback. In other words, I felt like they weren't looking for a *co*worker, but a worker.
1. Why did you leave your last job? 2. Can you work evenings and weekends? 3. What are your long term goals that you're looking for out of this role?
Describe a situation of conflict
Basic knowledge of my computer experience
What's a VPN (they asked twice)
They asked me to talk about specific situation in which I had a upset customer and how I handled it.
Describe a difficult situation where you manage to achieve positive results
Tell me about a time when you had to overcome an obstacle.
Quale pensi debba essere la giornata lavorativa tipo per questa posizione?
Nothing like that, every thing is expected question
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