What do you look for in a manager, and how do you like to be supported?
Technical Customer Support Interview Questions
424 technical customer support interview questions shared by candidates
What motivates you in your personal life? Your work life?
Tell me about a time you solved a technical problem that caught you off guard.
Describe a time where you delt with a difficult customer and how you resolved their issue? Describe a time that the company changed a policy you didn't agree with and how you responded? Describe a time you received feedback from a supervisor you didn't agree with and how you handled it.
What would you tell a customer if they called in having trouble loading a page?
Most requests are via chat: do you have experience? (Note: my interviewer said training would have been provided, so the answer to this question wasn't essential in getting the offer. I didn't get the offer because the position was closed due to hiring freeze)
Explain a time where you had a upset customer and how you approached the call?
What could be the issue the app is slow and what could be the basic troubleshooting steps you could suggest to the user?
Would you be willing to do shift work?
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