Technical Customer Support Interview Questions

424 technical customer support interview questions shared by candidates

The video interviews were based on my experience and motivation to join Dailymotion and for answering how I would react to specific situations that would normally appear at the position I applied for. At the technical test, I had to answer five scenarios of increased difficulty and explain the mental workflow behind each answer, as well as giving my personal feedback.
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Customer Technical Support Engineer

Interviewed at Dailymotion

3.4
May 25, 2021

The video interviews were based on my experience and motivation to join Dailymotion and for answering how I would react to specific situations that would normally appear at the position I applied for. At the technical test, I had to answer five scenarios of increased difficulty and explain the mental workflow behind each answer, as well as giving my personal feedback.

Customer Focus & Prioritisation Session: You have 2 customers: one pays $149 and is locked out of the system. The other pays $2000 and wants to be navigated through the platform. Who would you prioritize and why.
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Technical Customer Support

Interviewed at Intercom

3.9
Jun 27, 2024

Customer Focus & Prioritisation Session: You have 2 customers: one pays $149 and is locked out of the system. The other pays $2000 and wants to be navigated through the platform. Who would you prioritize and why.

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