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Technical Customer Service Interview Questions
236 technical customer service interview questions shared by candidates
Imagine if you had a television that is not working. Tell me the steps that you took to fix it.
Where do you see yourself in 5 years
Lots of behavioral questions.. Tell about a time: You went above and beyond to help a customer... You worked on a tight deadline... You failed... And lots of more... It's intense.. it took me half day to complete the interview... A good thing though is that Amazon is very responsive , they will get back to you usually within 3-5 days for a feedback..
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Talk about yourself and salary expectation
During my interview, I was asked to describe in detail how I handled a difficult customer regarding a product or service, and the strategy I used to overcome the objection(s).
present yourself, walk me through your resume, what do you know about mastercard, what do you know about the payments market, why mastercard, what is your best quality according to your friends, also area of improvement, why customer service? , a situation where someone asked for your help , did they come back for your help later? do you have any experience with clients ?
Answering S.T.A.R interview questions. Pretty much has something to do with behavior. And how you handled problems in your past.
1. Why did you leave your last job? 2. Can you work evenings and weekends? 3. What are your long term goals that you're looking for out of this role?
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